coinsafe account

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islam.mohammed85
Posts: 1
Joined: Thu Aug 09, 2018 2:24 pm

coinsafe account

Post by islam.mohammed85 » Thu Aug 09, 2018 2:38 pm

hello every one my coinsafe account has been expired 25/07/2018 but no close button introduce in my coinsafe account and also my coin not showing in my any account can explain thank

Igorkrnic
Site Admin
Posts: 1731
Joined: Wed Jun 14, 2017 7:47 pm

Re: coinsafe account

Post by Igorkrnic » Thu Aug 09, 2018 7:11 pm

Hello
Do not worry, after maturing, some accounts moved coins to the address in the blockchain that is not properly linked with your onecoin account in the back office.
This will be fixed. They are working on it. Be patient

HoneyBadger
Posts: 3
Joined: Tue May 22, 2018 5:27 pm

Re: coinsafe account

Post by HoneyBadger » Thu Aug 23, 2018 8:18 pm

It's getting a little hard to "not worry" when I have over 1 million coins missing since May. The company has basically not responded with anything other than saying that they are looking into it. I put over $90,000.00 into this back in 2015. Now, I'm just hoping that I didn't get scammed. Hard to have any faith at all in this company. How can they just leave a large investor hanging out to dry with no explanations, and only focus on selling more to new people. It doesn't look good to me at all. But, maybe that just because all my coins are still missing...

Igorkrnic
Site Admin
Posts: 1731
Joined: Wed Jun 14, 2017 7:47 pm

Re: coinsafe account

Post by Igorkrnic » Fri Aug 24, 2018 12:39 am

HoneyBadger wrote:
Thu Aug 23, 2018 8:18 pm
It's getting a little hard to "not worry" when I have over 1 million coins missing since May. The company has basically not responded with anything other than saying that they are looking into it. I put over $90,000.00 into this back in 2015. Now, I'm just hoping that I didn't get scammed. Hard to have any faith at all in this company. How can they just leave a large investor hanging out to dry with no explanations, and only focus on selling more to new people. It doesn't look good to me at all. But, maybe that just because all my coins are still missing...
You are not an investor, you bought education package(s). By T&C you are not guaranteed to get even 1 Onecoin with this education, they come free.
So, there was communication about this, they did say the team is working on the fix and they said there is no official global info about this cause minority of accounts have this issue, vast majoriti do not so no point making panic and confusion with global announcement.

For what is worth to you, I assure you that your coins are not lost, they are just not properly linked to your backoffice and are sitting in the blockchain.

jonone
Posts: 40
Joined: Tue Jul 10, 2018 12:57 am

Re: coinsafe account

Post by jonone » Fri Aug 24, 2018 6:06 am

HoneyBadger wrote:
Thu Aug 23, 2018 8:18 pm
It's getting a little hard to "not worry" when I have over 1 million coins missing since May. The company has basically not responded with anything other than saying that they are looking into it. I put over $90,000.00 into this back in 2015. Now, I'm just hoping that I didn't get scammed. Hard to have any faith at all in this company. How can they just leave a large investor hanging out to dry with no explanations, and only focus on selling more to new people. It doesn't look good to me at all. But, maybe that just because all my coins are still missing...
i can assure you your coins are not lost. i had 670,000 coins that disappeared from one of my accounts. they were returned 4 days later. it is not an issue to worry about, even though you are and lack trust in the company. konstantin told muhammad adeel the black diamond and glg member that after the wonder wheel is over on the 26th the coinsafe issue will be taken care of as the split will happen shortly after the promotion is over. it was not placed as priority since there is more important things to work on such as the ICO. Yes it is important to get your coins back, but in all reality your coins are never lost. you did not get scammed. this problem actually happened on two of my accounts. both returned within days.

gilleszahnd
Posts: 3
Joined: Wed Jan 10, 2018 9:26 am

Re: coinsafe account

Post by gilleszahnd » Sun Oct 21, 2018 9:26 am

Hello

I have a problem with my coinsafe account. I just buy my first deal with dealshaker yesterday for 6,2 coins and big surprise I lose 9581 coins in the coinsafe.
The balance is wrong so I wait for an answer from the support team sorry for my english

Igorkrnic
Site Admin
Posts: 1731
Joined: Wed Jun 14, 2017 7:47 pm

Re: coinsafe account

Post by Igorkrnic » Sun Oct 21, 2018 11:12 am

gilleszahnd wrote:
Sun Oct 21, 2018 9:26 am
Hello

I have a problem with my coinsafe account. I just buy my first deal with dealshaker yesterday for 6,2 coins and big surprise I lose 9581 coins in the coinsafe.
The balance is wrong so I wait for an answer from the support team sorry for my english
Hello
Known bug, they said to start fixing it after split

gilleszahnd
Posts: 3
Joined: Wed Jan 10, 2018 9:26 am

Re: coinsafe account

Post by gilleszahnd » Sun Oct 21, 2018 11:15 am

Thank you Igor

You make a great job

Stefania
Posts: 8
Joined: Sat Sep 29, 2018 7:52 pm

Re: coinsafe account

Post by Stefania » Thu Nov 22, 2018 6:00 pm

HoneyBadger wrote:
Thu Aug 23, 2018 8:18 pm
It's getting a little hard to "not worry" when I have over 1 million coins missing since May. The company has basically not responded with anything other than saying that they are looking into it. I put over $90,000.00 into this back in 2015. Now, I'm just hoping that I didn't get scammed. Hard to have any faith at all in this company. How can they just leave a large investor hanging out to dry with no explanations, and only focus on selling more to new people. It doesn't look good to me at all. But, maybe that just because all my coins are still missing...
HoneyBadger: did you get your coins back? Mine are showing again today in the CoinSafe after over three months. I'm hoping everything will be sorted out now the split has happened. Good Luck.

Igorkrnic
Site Admin
Posts: 1731
Joined: Wed Jun 14, 2017 7:47 pm

Re: coinsafe account

Post by Igorkrnic » Thu Nov 22, 2018 8:05 pm

Everyone who has matures coinsafe needs to go to the back office and click Close button before this year ends.
You will get the base coins without interest but worry not, interest will also be calculated and eventually, you will get it too.

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