Retreival of returned coins due to Outdated KYC documents.

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farooqrauf
Posts: 1
Joined: Fri Oct 19, 2018 5:42 am

Retreival of returned coins due to Outdated KYC documents.

Post by farooqrauf » Fri Oct 19, 2018 2:13 pm

Dear Team,
Due to not opening my account from 12months & due to Outdated KYC documents my OneCoins are not showing in my OneLife account. But now i have uploaded my KYC documents for verification, still my coins are not back. When and how my coins will b back in my OneLife account??? Please help me out.

Igorkrnic
Site Admin
Posts: 1732
Joined: Wed Jun 14, 2017 7:47 pm

Re: Retreival of returned coins due to Outdated KYC documents.

Post by Igorkrnic » Sat Oct 20, 2018 12:36 am

hello
you need to upload valid ID and proof of address (look for guidance on website on what docs they accept) that is not older than 3 months.
And you need to wait as long as it takes for them to get to your account and verify it. It can last from 2-3 weeks to 2-3 months so make sure proof of address is fresh so it does not expire while they approve you.

It is kinda slow for now, it is becoming better and better so patience is needed now.

openmind
Posts: 212
Joined: Tue Oct 10, 2017 4:28 pm

Re: Retreival of returned coins due to Outdated KYC documents.

Post by openmind » Sat Oct 20, 2018 9:08 am

farooqrauf wrote:
Fri Oct 19, 2018 2:13 pm
Dear Team,
Due to not opening my account from 12months & due to Outdated KYC documents my OneCoins are not showing in my OneLife account. But now i have uploaded my KYC documents for verification, still my coins are not back. When and how my coins will b back in my OneLife account??? Please help me out.
It happened to me also, after my account was KYC approved I received back my OneCoins and I received the information from support about it, so stay calm.

SwissAndrew
Posts: 40
Joined: Fri Aug 31, 2018 12:42 pm

Re: Retreival of returned coins due to Outdated KYC documents.

Post by SwissAndrew » Sat Oct 20, 2018 10:39 am

re-submit new KYC as Igor said and the coins will be returned.
exactly the same happened to me 2 months ago. All coins now back.
so don`t worry
Last edited by SwissAndrew on Sat Oct 20, 2018 4:58 pm, edited 1 time in total.

vhaakmat
Posts: 34
Joined: Fri Jul 07, 2017 12:30 am

Re: Retreival of returned coins due to Outdated KYC documents.

Post by vhaakmat » Sat Oct 20, 2018 4:31 pm

farooqrauf wrote:
Fri Oct 19, 2018 2:13 pm
Dear Team,
Due to not opening my account from 12months & due to Outdated KYC documents my OneCoins are not showing in my OneLife account. But now i have uploaded my KYC documents for verification, still my coins are not back. When and how my coins will b back in my OneLife account??? Please help me out.
This is not due to KYC but a technical problem, many of my accounts have lost their coins as well (I have an approved status KYC and these were in coinsafe). The company is working on that and I expect this to be resolved soon.

Igorkrnic
Site Admin
Posts: 1732
Joined: Wed Jun 14, 2017 7:47 pm

Re: Retreival of returned coins due to Outdated KYC documents.

Post by Igorkrnic » Sat Oct 20, 2018 4:34 pm

vhaakmat wrote:
Sat Oct 20, 2018 4:31 pm
This is not due to KYC but a technical problem, many of my accounts have lost their coins as well (I have an approved status KYC and these were in coinsafe). The company is working on that and I expect this to be resolved soon.
No, matured coinsafe is technical problem, outdated kyc is intended to freeze coins from usage until KYC is approved. It is to be in compliant with governments for anti money lounder

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