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Re: Coins Not Showing in Coinsafe

Posted: Wed May 23, 2018 5:40 pm
by Saschaleone
Hello Igor, could you speak with the company to make a simple dashboard message about the dashboard problem then it would not be necessary that thousands write a mail to support..

Example

Dashboard technical problem

Dear members,

the technical problems with the Dashboards are known to us.

For some accounts, the coins are not displayed in either Coinsafe or OneCoin account. You can rest assured your coins are stored in the blockchain. After fixing the problem, you will be able to see your coins again as usual.

We will inform you here again as soon as the necessary technical changes have been corrected.

Your support team

Re: Coins Not Showing in Coinsafe

Posted: Wed May 23, 2018 6:33 pm
by Igorkrnic
That is not a solution cause people with the problem need to ask cause minority of accounts are affected. They will, however, be backlogged for a solution

Re: Coins Not Showing in Coinsafe

Posted: Wed May 23, 2018 6:43 pm
by HoneyBadger
I am not bashing Onecoin/Onelife. I understand that with so many accounts, and so many issues to address, that they may not be able to get back to me right away. But, I did not want to let this go, as it is a significant amount of coins. And, it cost me a large amount of money to acquire these coins. I certainly don't want my over 1 million Onecoin stuck in Coinsafe when they go public due to a technical problem, or error on my part. I have communicated many times with Onecoin/Onelife support in the past, and always got very quick responses. But, the lack of response with this was very uncomfortable. And, this is why I am reaching out to the community for help.. I truly appreciate any help in getting this resolved. Thank you!

Re: Coins Not Showing in Coinsafe

Posted: Wed May 23, 2018 7:07 pm
by starbucks001
Hi Igor,
Many big companies in USA and Asia have been successfuly outsourcing their Customer Support and IT services to companies in India based in Bangalore, the IT capital of India.

India as you know has abundance of IT people and they are the main workforce in Silicon Valley, California.

Onecoin with sufficient resources can easily use this approach. The Indians are also good in English . They can work online from India and there is no need to bring them all to Sophia to work.

By doing these, not only we can solve Support issues but also increase the credibility of Onecoin internationally.

Hope you can suggest this to the management of Onecoin.

Re: Coins Not Showing in Coinsafe

Posted: Wed May 23, 2018 8:44 pm
by Igorkrnic
Yes, they already outsourced non-Bulgarian IT company for dealshaker and if that goes well, also future projects.
As for support, they need to be in Onecoin offices cause that matter is sensitive.

Re: Coins Not Showing in Coinsafe

Posted: Wed May 23, 2018 9:02 pm
by Saschaleone
Mhmm concerning the dashboard problem yes its maybe not many, but some of the members make rumors in social media.. if there is a short
statement in backoffice everything would be clear.. but we don't need to have same opinion in everything :) i think it would be better and i am also sure that many members did not notice this yet. Its also for sure in connection with outrunning coin safes

Re: Coins Not Showing in Coinsafe

Posted: Wed May 23, 2018 10:16 pm
by Igorkrnic
I agree they should have better dashboard notifications. I will make sure to push those suggestions once possible ;)

Re: Coins Not Showing in Coinsafe

Posted: Thu May 24, 2018 8:53 am
by Jtosho
I've had same issue but I'm not making big deal out of it, my coinsafe matured 22/05/18, i noticed all my coin weren't in the safe or dashboard, reason i'm not worried similar thing happen to few people i know and they were panicking, but at the end coins was return back to coinsafe, with a message for them to click in order for it not to automatically go back to coinsafe after a month. I've checked all my account and same issue, be patient, coins will be back on your coinsafe.

Re: Coins Not Showing in Coinsafe

Posted: Tue Jul 31, 2018 10:59 pm
by cryptogirl
I too have issues with the disappearance of coins in my Coinsafe account. They were there in March and gone in May prior to maturity date. I have asked for resolution for three months now. I don't understand why this happens at all and certainly don't understand why it only happens to some accounts?
I was advised by support,"We are aware of reported issue and have already forwarded your case to the corresponding department in our company. It should be handled by our colleagues in due time."
As mentioned, it has been three months and I would appreciate my coins being added to my account. Thank you for any resolution you can provide.

Re: Coins Not Showing in Coinsafe

Posted: Tue Jul 31, 2018 11:13 pm
by Igorkrnic
cryptogirl wrote:
Tue Jul 31, 2018 10:59 pm
I too have issues with the disappearance of coins in my Coinsafe account. They were there in March and gone in May prior to maturity date. I have asked for resolution for three months now. I don't understand why this happens at all and certainly don't understand why it only happens to some accounts?
This is a known issue that emerged with some accounts after investigators made a mess and take away servers they have a team of people working on an upgrade and will deploy them when 100% ready.

Problem is that when in coinsafe, coins are in a certain address in the blockchain and it is correctly linked to the backoffice.
After maturing, coins need to be moved to your coin address in the blockchain that is linked to your back office onecoin account but for some accounts, that is not the case, they were moved to some other address that is not linked to onecoin back office account.
Means they are stranded in the blockchain, luckily, onecoin has total control over the blockchain so they can fix this without coins being lost forever like in other crypto coins (bitcoin, ethereum ...)

But you need to be patient.